Return & Refund Policy

Return & Refund Policy – Chavan Sarees

This Return & Refund Policy explains the conditions under which Chavan Sarees accepts returns, replacements and refunds. By placing an order on our website, customers agree to the terms of this policy.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

The product must be unused and in the same condition as delivered.
The product must be returned in its original packaging.
A valid proof of purchase or order confirmation must be provided.
The product must meet any product-specific return conditions mentioned on the respective product page.

Return requests submitted after the applicable 7-day period may not be accepted.

2. How to Request a Return

To initiate a return:

Contact our customer support team within 7 days of receiving the product.
Provide your order number or order confirmation.
Mention the product you wish to return and the reason for the return.
Provide photographs or other supporting information if requested.
Our team will review the request and confirm the applicable return or replacement process.

Customer Support Email: mchavan78@gmail.com

Phone/WhatsApp: [Add verified phone number]

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Products damaged due to customer misuse, improper handling or installation.
Customized or made-to-order wooden products.
Items returned without their original packaging.
Products purchased under clearance sales or special promotions, where the applicable offer specifically states that the products are non-returnable.

Any product-specific exclusions will be mentioned on the relevant product page or applicable promotion terms.

4. Return Inspection

Once the returned product is received, it will be inspected to verify that it meets the return eligibility requirements.

We will notify the customer whether the return has been approved or rejected after the inspection.

If the returned product does not meet the stated eligibility conditions, the return or refund may be declined.

5. Refund Policy

If a return is approved:

The refund will generally be processed within 7–10 working days after the returned product has been received and approved.
The refund will be credited to the original payment method, where possible.
The time taken for the amount to appear in the customer's account may vary depending on the bank or payment service provider.

6. Damaged or Incorrect Products

If a customer receives a damaged or incorrect product, they should contact customer support as soon as possible.

Depending on the circumstances and product availability, the customer may be offered:

A replacement product, subject to availability; or
A full refund.

Customers may be asked to provide photographs or other supporting information to help us verify the issue.

7. Return Shipping Charges

Shipping charges are generally non-refundable for standard returns.
Where the return is due to an error on our part, such as receiving an incorrect or damaged product, the applicable return shipping cost will be handled according to the resolution provided by our support team.
Any applicable return shipping charges will be communicated to the customer during the return process.

8. Cancellation Policy

Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation requests will not be accepted through the website.
To request cancellation before dispatch, contact customer support with your order details.

9. Contact Us

For return, replacement, refund or cancellation assistance:

Chavan Sarees

Email: mchavan78@gmail.com